What to put in your first message to support, and what to leave out
Keep it short, factual and specific.
Ask a person, any hour
Questions about your Temu order? Ask someone who will listen.
Ring us with your order number and tell us what is going on. We will explain what it means, what you can do, and how to ask Temu so your request gets understood.
Ask by phone, 24/71-888-891-4022Worth knowing
- We are independent, not Temu
- This number reaches us only
- Your order number is enough to start
- We never ask for passwords or codes
We cannot access your Temu account or make decisions for Temu.
People usually ask us
Does one of these sound like you?
Here is how we help
You tell us the story
Start with the order number and what went wrong.
We explain what it means
Plain language, no jargon, no guesswork.
We show you the options
What you can do next and what each choice involves.
We help you word your request
Short, specific and backed by the right evidence.
Articles you can read right now
Free and written in plain language.
Shared devices and saved logins: a quick safety check
Make sure other people cannot use your shopping account.
Spot the fake: texts that claim to be from an online shop
Warning signs and a safe way to check.
Good questions
Is Supportive Digi Help part of Temu?
No. We are an independent company. We are not affiliated with, endorsed by or sponsored by Temu, and this phone number does not reach Temu.
What can I ask you about?
Anything to do with a Temu order: delivery, returns, refunds, wrong or damaged items, charges, coupons, sign-in trouble and app errors.
What happens after I ring?
You describe the problem, we explain your options step by step, and we help you write a short request. You send it to Temu yourself.
Can you change my order or approve my refund?
No. We cannot access your account or decide anything for Temu. Only Temu can do those things.
Can I call outside office hours?
Yes. Phone support runs 24 hours a day, every day.
How much does it cost?
The articles are free. If a call has a fee, we tell you before you agree, and nothing is charged without your clear consent.
Who is on the other end
Supportive Digi Help is an independent, online-only company. We are not Temu and are not affiliated with, endorsed by or sponsored by Temu. The number on this site connects to us. We cannot see your account, approve refunds or change orders, and we do not promise outcomes.
Not sure what to do next? Ask us.
It takes one call, and the line is always open.
Call 1-888-891-4022